Shipping Policy

We provide fast and reliable doorstep fulfillment services across all Egyptian Governorates using our professional local courier logistics partners.

• Delivery Timelines: Orders inside Cairo and Giza arrive within 2 to 3 business days. Delivery to Alexandria and Delta governorates takes 3 to 4 business days, while Upper Egypt zones take up to 5 business days.
• Shipping Rates: Standard delivery inside Egypt is fixed at EGP 100. Orders totaling EGP 1,500 or more automatically qualify for Free Delivery.
• Fulfillment: Our courier partners will contact you via phone to coordinate the doorstep drop-off time.

Refund Policy

Your satisfaction is our primary priority. We issue complete refunds if you choose not to keep your garments.

• Processing Windows: Once approved, item payments are parsed directly to your source accounts within 5 local banking days.
• Payout Channels: Cash on Delivery configurations are safely transferred via Vodafone Cash options or Direct Bank Accounts. Credit card payments are automatically processed back via our gateway provider channels.

Exchange Policy

We allow garment sizing modifications under a strict 14-day tracking policy starting from your doorstep courier delivery confirmation timestamp.

• Conditions: Clothing items must remain completely unworn, unwashed, and include all original, intact security tag attachments inside the box.
• How to initiate: Simply message our dedicated customer routing channels via WhatsApp to schedule an exchange courier request.

Privacy Shield

We only request explicit identifier data inputs (such as delivery contact tags, physical regional addresses, and telephone values) that are functionally imperative to process doorstep logistics with local courier operations across Egyptian Governorates.